| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | Automotive Repair, Spare Parts, & Support Services |
| Functional Area | Not Mentioned |
Welcoming visitors by greeting them, in person or on the telephone, answering or referring inquiries.Coordinate and direct efficient operation of incoming calls, and take detailed messages in order to maintain communication with Administrative Staff.Assures the readiness of the reception area at the beginning of each working day. Opens the office at the designated time: ensure beverages are prepared and available for customers.Tidiness reception desk at the end of each day, ensure all working documents are safely secured in the drawer.Reviews and responds to all Telephone messages received outside business hoursMaintains a professional appearance and positive approach towards customers at all timesPerforms office support functions, which includes sorting and distributing incoming mail, posting outgoing mail, typing correspondence reports, and maintaining files and office records.Maintain and provide Daily, Weekly and Monthly Report requested by Service ManagerMaintain Daily Call Log Report and Customer Survey Satisfaction ReportReview quotation requirements from the enquiries received by phone, WhatsApp or by e mail and coordinate with Service Advisor for quotation.Receiving customer service appointments request and attend them accordingly:a)Confirming customer service appointmentsb)Sending reminder text message to customer prior to one day appointment.c)Following up customers who have failed to appear on their schedule and reschedule them according to date and time availability.d)Prepare customer file with the last service historye)Making sure customer and vehicle details are correct and complete, if necessary, needs to update record using DMSf)Offering customer service mobilities like: taxi, drop off (if avail.), recovery service.Maintaining Office & Refreshments supplies and keep inventory when needed.Coordinating and protocolling company driver?s scheduleMonitor Social Media Account ? Facebook, Instagram, Google my business account. - Attend customer complaints/feedback/appreciation.Perform duties as they relate to the Front Desk operations in an efficient and effective manner.Prepare LPO r for purchase of any Office Stationery / Refreshments or any other office related items.
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