| Job Location | Dubai, United Arab Emirates |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
Front Office ManagerJob Location : Dubai, UAEKey Responsibilities:•Manage and supervise a team of front desk staff, including hiring, training, and scheduling to ensure smooth operation of the front office.•Oversee day-to-day operations, including handling customer queries, complaints, and requests promptly and professionally.•Develop and implement policies and procedures to ensure efficient and effective front office operation.•Monitor and maintain inventory levels of office supplies, equipment, and materials necessary for front office operations.•Coordinate with other departments to ensure seamless communication and collaboration.•Prepare and maintain reports on front office activities, such as guest feedback, occupancy, and revenue.•Monitor and analyze guest reviews and provide recommendations for improvement to senior management.•Collaborate with sales and marketing teams to promote IIQAF programs and services.•Ensure compliance with all safety and security protocols in the front office area.•Continuously strive to enhance customer satisfaction and loyalty through exceptional service and resolving guest complaints.•Handle any other duties as assigned by the management team.Qualifications:•Bachelors degree in Hospitality, Business Administration or a related field.•3 years of experience in a similar role, preferably in the hospitality, education, or service industry.•Strong leadership and organizational skills with the ability to train, develop and motivate a team.•Excellent communication and interpersonal abilities.•Proficient in Microsoft Office suites and hotel management systems.•Strong understanding of customer service principles and practices.•Problem-solver with the ability to remain calm and professional under pressure.•Flexible and able to work on weekends and public holidays, if necessary.
Keyskills :
Microsoft Office suites and hotel management systems
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