| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
The Front OfficeDepartment is responsible in ensuring that guests are providedwith an excellent welcoming service as well as making sure that guests willhave a smooth check-in, uncompromising stay, and check out experience. Thisdepartment will also help in up selling of rooms and gives an inside of thebest places to visit in town.Jobresponsibilities will include, but not limited to the following:? To report to work within the requested time, prior to thecommencement of duty, well groomed and dressed to the uniform standard.? To treat all guests and colleagues in a polite and courteousmanner at all times. To give your full cooperation to all guests, andassist in a prompt, caring and helpful manner.? To anticipate guest s needs wherever possible and react to theseto enhance guest satisfaction.? To assist guests with arrival and departure, further assistingwith any further queries guest might have.? The job might requires to work in shifts including night shiftsand may be asked to work on public holidays.? To attend daily briefing with the Guest Services team prior toeach shift, and being aware of thecurrent occupancy, hotel activities, special promotions, VIP guests, etc.? To assist the Team Leader/ Duty Manager with the on-goingtraining of all Front Office staff.? To ensure that the Front Office Logbook is read and signed atthe beginning of each shift and all relevant information is acquired.? To ensure departmental goals of SPG, revenue and guestsatisfaction are achieved.? To monitor the current occupancy status periodically in order toinitiate room sales and ensure that we are reaching or exceeding budgetarytargets.? To be acquainted with, and enforce all policies and proceduresrelated to the Rooms Division operation.To move into this position you should have? Tenure in current position minimum one year? Hospitality Graduateor equivalent qualification? Excellent problemsolving skills, communication and reporting skills, customer service &people skills and flexible? Attention to details? Knows Opera well,train the trainer certificate preferred? Good English commandin speaking and writing? Russian language is amust? Friendly &outgoing personality, well presented & groomed, good manners.
Keyskills :
Front Office Agent (Russian Speaking) LM
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