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Front Office Agent

1.00 to 10.00 Years   Dubai, United Arab Emirates   22 Apr, 2022
The First Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

OverviewJoining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ?can do? attitude and will be responsible for delivering an exceptional customer service experience to all our guests.Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ?can do? attitude and will be responsible for delivering an exceptional customer service experience to all our guests.

  • Greet and welcome all guests approaching the Front Desk in accordance with TRYP by Wyndham standards.
  • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Review Front Office logs, Trace File and Credit Limit daily.
  • Handle cashiering duties.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Coordinate with Front Office Supervisor in performing daily task or during the shift.
  • Have knowledge of emergency procedures and assist as needed.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Maintain and market promotions and guest programs.
Desired Skill & Expertise

Keyskills :

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