Fraud Analyst (Bilingual - French and English)

2.00 to 3.00 Years Dubai , Sharjah 27 Feb, 2023

Job Location	Dubai , Sharjah
Education	Bachelor's Degree
Salary	Not Mentioned
Industry	Banking /Accounting /Financial Services
Functional Area	Not Mentioned

Fraud Analyst (Bilingual - French and English) Fraud Analyst Core Responsibilities:

Provide professional, responsive customer service to merchants and customers.
Manage escalations andor complaints from customers or merchants. Making outbound follow-up calls or sending email as required.
Assist customers in addressing their immediate security needs. This entails reviewing credit applications suspected of fraud, managing cheque-holds and assisting victims of fraud.
Maintaining established standards and targets and adhering to all applicable policies, procedures and guidelines.
Participate in calibration sessions that provide insight into trends, emerging risks and opportunities to mitigate fraud.
Deliver measurable and sustainable results by contributing to continuous improvement initiatives.
Stay vigilant for fraud during these duties and deploy tailored solutions to detect fraud and prevent fraud losses

Requirements:

2-3 years experience in a back-office contact environment managing credit card or financial services.
Experience in fraud monitoring, fraud detection, or fraud investigations required.
Bilingual (French and English)
Demonstrate knowledge of credit card processes and a solid understanding of credit card fraud.
Demonstrated active listening, questioning and negotiations skills.
Proven ability to interpret and communicate moderate to complex data.
Ability to work effectively in a team as well as with minimal supervision.
Flexibility to work in a fast-paced, changing environment with tight deadlines.
Demonstrated good judgement and fraud acumen
Prior customer service experience and the ability to understand and react to customer needs.
Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.
Maintaining detailed understanding of product, services and process.
This is shift based environment and will require full flexibility.
Fraud Investigation related certification an asset.

Keyskills :
fraud monitoringFraud Detectionfraud investigationFraud AnalysisFraud Analyst

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