Franchise Hotel - Assistant Front Office Manager

Job Description

Welcome to voco? Bonnington Dubai, a franchise partner of IHG?s upscale brand.Drawing on our years of experience in delivering True Hospitality, voco? Hotels gives people a different choice. Hotels that are reliable enough to depend on but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.Becoming part of the family, where everyone?s a host?Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It?s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.Located in the heart of bustling and cosmopolitan Jumeirah Lakes Towers, voco? Bonnington Dubai is minutes away from Dubai Marina and its beaches, and a short ride from a host of luxury shopping facilities and malls, restaurants, bars, and some of the worlds top golf courses. Our 5-star hotels just a short journey to the Dubai Expo 2020 site, Jebel Ali free zone, and within easy reach from both Dubai and Abu Dhabi international airports making voco? Bonnington Dubai the ideal location to explore Dubai, be it for business or for leisure.voco? Bonnington is a trendy and vibrant hotel. The 208-keys property has been open since 2010 and enjoys an array of exceptional dining concepts.In the absence of Front Office Manager take charge of the operations of Front Office Department. Primarily reporting to Front office Manager Rooms. Ensures guests have a smooth running stay at the hotel.As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.Profile:

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Monitor all Loyalty guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Prepare monthly and daily revenue report and circulate to all HODs.
• Prepare Room revenue and occupancy forecast take action on rate strategies.
• Is involved in recruitment of new team members for front office.
• Integrates and trains employees, providing support for skills development.
• Ensures that all Front Desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Makes sure that the hotels pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.

• Well developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
• Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs
• Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• You should be available in the UAE for a face to face meeting.
• Strong personality who fosters good team working relations
• Positive with a ?can-do? attitude
• Experience working in a multicultural team including working in an isolated resort environment
• Flexible working hours, hands on, patient, people?s person and very service oriented
• Excellent organizational skills, able to multitask and meet deadlines
• Excellent communication skills.

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