Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner
Reviews pre-order forms (Parts proforma) to confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem
Ensures quality checks are done on finished jobs by the technicians
Monitors warranty jobs to ensure the team follows the set warranty guidelines. This includes reviewing job cards and other documentation to justify warranty claims and facilitate smooth processing
Responsible for technician output
Monitors communication with customers through Service Advisors
?Job Context
Stringent requirement from customers for vehicle/bus uptime ? possibility of penalties in case of delay in repairs of buses under contract
