Lead and develop a mechanism in place to ensure our guests are always in focus and strive tomake them smile, meet, and serve our guests showing empathy and care. Proactively setplans to ensure actions are taken into consideration based on the IKEA values
Always look at the Restaurants and Food areas through the eyes of our customers and walkthe stores regularly. Have a frequent dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based ontheir input
Empower and encourage IKEA Restaurant Managers and Co-workers to take immediate actionto meet the needs of guests and give input on how to continuously improve our standards
Responsible of consolidating and updating the services/products offered in our stores and usethis knowledge to help guests
Commercial
Responsible for integration of food into activity commercial calendar by working closely with stakeholders in and outside Commercial team
Plan, conduct and follow-up commercial performance and review as well as act upon them to ensure performance excellence throughout the year
Implement common food commercial framework and KPI?s adapting to local legislation and laws
Lead food experience improvements and food innovation
Steering the business
Work actively to make the IKEA Food department successful and high performing, today andtomorrow, by attracting visitors, achieving sales growth and reasonable profitability, ensuringthe satisfaction of customers and co-workers, and excellent operational performance asmeasured through our defined Key Performance Indicators (KPIs) such as ATV, items perbasket
Control overall operating costs without jeopardizing the service level to the customer and foodsafety standards.
Utilise relevant reporting tools, such as Navision, the Functional Commercial Review, IKEACustomer Satisfaction Survey and Growing together, to develop the IKEA business, himself,and his team
Monitor and challenge costs at a regional level by working in a lean, simple, and costconscious way using and sharing good examples and encouraging the Store Food Mangers toexplore smarter ways of working
Operations
Utilize relevant tools such as Profit & Loss, KPI-report, Operational Review, Pulse CX, andVoice in order to develop the business, yourself and your team.
To ensure a safe working environment for co-workers and customers in accordance with alllocal health and safety regulations and HACCP standards in conjunction with Country foodSafety leader
You implement the IKEA FOOD concept to increase the sales of IKEA home furnishingproducts and support the IKEA position as the leading home furnishings company.
Actively cooperate with all key stakeholders within commercial and beyond to secureintegration
Be an active player in driving an open and sharing climate, be a role model of the companyvalues
Be an active player in working on sustainability within food (sourcing of local ingredients,circularity in production, usage of sustainable materials and services
