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Flight Dispatch / Key Account Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   02 May, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

About the Role˙The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Commercial.˙On matters concerning Flight Dispatch the role will report to the Director, Flight Operations.˙˙Key Account

  • Act as the key interface between the customer and all relevant departments in the company.˙
  • Requires a high degree of customer service and respond timely by phone and email.˙
  • Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.
  • Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance.˙
  • Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.
  • Coordinate maintenance schedule with the owner.˙
  • Coordinate with the Finance department on invoicing.˙
  • Proactively communicating with internal and external customers to ensure customer satisfaction.
  • Problem solving Initiative and resolve issues with little direction˙
  • Establishing and maintaining successful customer service relationships
  • Assist with charter Sales enquiries and setting up of flights.˙
  • ˙
Flight Dispatch
  • Manage all customer requests on early and late shifts and weekends
  • Coordinate all handling activities including 3rd party services through the German Operations Control Center
  • Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty
  • Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center
  • Ensure maximum consideration is given to customer service standards at all times
  • Collate and distribute and crew briefings according to the GCAA Dispatch checklist
  • Distributes various reports to relevant departments as and when required.
  • Deal with all client problems on an on-going basis
  • Monitor flight progress (Flight watch)
  • Organization of all required support for aircraft and crew members through Crew Services & OCC.
  • Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center
  • Keeping of the loop of information with crew scheduling / license control /sales & marketing and crew members about any changes in aircraft schedule
  • Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance
˙˙

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