Fleet Manager

Job Description

Fleet Manager | Hertz | Al Futtaim Automotive | DubaiKEY ROLE SPECIFIC ACCOUNTABILITIESFleet Services- Manage to maintain records and registration renewals at less than 0.2% of the total fleet.- Manage PRO team and maintain the traffic files open at all times.- Improve the vehicle registration and renewals turnaround time.- Maintain enhanced records of the fleet documents and provide analysis and reports on the status of the fleet.- Set up and provide policies & governance rules for fleet services, Experience Feedback, Objectives and KPI monitoring, related to operational performance.- Monitor compliance and performance with Group policies procedures & methods.- Carry out technical and operational activities for fleet management of the Organization?s vehicles (Documentation, legalizations, insurance, claims, maintenance, IPOs, taxes, administrative infractions, fuel, contract management and cost control.- Monitor and ensure fleet operation in compliance with local and state rules and regulations; coordinate with DED, Dubai Police, RTA and other government authorities in various questions related to business objectivesFleet Maintenance- Plan a budget for daily/monthly operations, expenditures and analyse all financial objectives; finding ways to cut costs and maximize profits.- Oversee activities with regards to the repair and preventive maintenance and replacement of fleet to meet company?s logistics needs- Oversea activities with regards to preventive maintenance andscheduled maintenance to improve the utilization of the vehicles- Review, negotiate and manage agreements between Herz and maintenance suppliers.- Oversee and continuously improve processes and procedure in repair and maintenance activities.- Improve reporting structure and suggest management teams on potential cost saving approachedVehicle Disposals Coordination- Coordinate with the Vehicle disposals team to ensure timely disposal of Sale Stock in DXB- Arrange the timely exchange and transfer of buyback Units- Proper reconciliation of physical vehicle inventory for disposals stock.- Preparation of vehicles for daily/weekly Dubai vehicle auction listAsset Management- Support in the preparation and monitoring of the Annual Purchasing Plan.- Carry out Market Consultations for the acquisition/contracting processes of new vehicles and/or improvement of the supply conditions of those already purchased, with special focus on the processes of acquisition of vehicles.- Provide comprehensive reporting on the stocks, cost of ownerships, utilizations and RVs and WDV.Customer Challenges escalation and Management- Ensure all policies and procedures related to customer query handling and complaint resolutions are strictly adhered to to ensure the highest customer satisfaction.- Where required, customer challenges are escalated to the manager as per the process agreed.- Corrective actions to be taken to avoid similar complaints /feedbacks either by associate feedback or change of procedure.- Ensuring that complaints/queries from direct reports are dealt in line with HR policies and situations requiring HRBP intervention are highlighted and followed up in a timely manner.- Serve as the primary point of contact when there are customer issues related to quality assurance or customer service.Indirect Manpower Cost Control & Management- Ensure proper staffing to meet the requirement of various departmental requirements, without the need for any overtime.- Ensure proper review mechanism for approving, authorizing, and paying any overtime.- Ensure proactive recruitment of any vacancies to minimize the need for any outsource manpower.- Recruit, train, assign, schedule, and coach direct reports and handle disciplinary issues.- Review and optimize the cost of all the external activities and implement strategies to reduce the costs associated to those.- Explore opportunities to reduce the cost of manpower (drivers) by comprehensive route planning and resource planning.Performance Management- Ensure that monthly/quarterly/semi-annual/annual reviews are conducted as per schedule with proper feedback and action plan to address any gaps.- Ensure they understand what is expected from them at work to meet the overall department targets.- Empower direct reports to come up with innovative solutions to existing business challenges.- Establish personal development plans for the year.- Ensure monthly performance reviews are captured in I Grow.

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