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Fleet Coordinator-Subscription | Automotive | Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   23 Aug, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About The RoleTo ensure timely execution of transactions related to Subscription Reservations, Delivery, Collections, and Movement of required cars to & from customer & company locations.?KEY ROLE SPECIFIC ACCOUNTABILITIES:?Subscription Reservations Manifest Execution

  • Run daily reservations manifest for all branches with correct allocation of vehicles as per substitution matrix to dispatch vehicles as per requirement to all branches.
  • Managing driver?s allocation for all transactions of vehicles. Dispatching reservation vehicles with time frame minimum 30 min in advance.
Subscription Delivery and Collection.
  • Manage vehicle delivery to customers- Contact customers and assign drivers
  • Collect vehicles from customers ? Contact customers and assign drivers
  • Ensure all documents are collected and submitted as per agreed process.
Huddle Board update????????????Update Huddle Board in each shift to ensure all correct data is up to date & huddle done daily with drivers & other associates to share important points.Reporting
  • Send an updated report of all required transactions (Delivery, Collections, movement of Cars, Inventory etc.) on a daily basis to the supervisor/manager.
  • Email the Shift Handover document to the supervisor/manager at the end of each shift
Breakdowns assistance (After Office Hours)
  • Attend to customer queries concerning service and maintenance after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday
  • Attend to Breakdowns and emergencies after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday.
Customer complaints and Resolution
  • Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
  • Where required customer challenges are escalated to the Leasing supervisor as per process agreed.
  • Ensure that professional communications are upheld at all times by Email, Phone & Verbal
Driver Management
  • Reporting any lateness or sickness of drivers to the Leasing supervisor.
  • Ensure all drivers assigned as per the schedule of vehicle requirement and there is no downtime in driver?s shift.
?Lease Pro Management
  • Ensure all transfers is done correctly. Check in and check out in appropriate branch. Open NRTs is closed on daily basis.
  • Inventory of Ready to Subscribe in branch on daily basis to avoid ageing vehicles.

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