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Fleet Administrator-Leasing | Hertz | Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   21 Sep, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About The Role?To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasantand professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers.?Key Accountabilities

  • Acting as a mentor to the drivers to help them understand the importance of delivering a great customer service experience.
  • Ensure they understand what is expected from them at work to meet the overall department targets.
  • Take on ownership of additional reporting such as Service Booking Report & Comments on Replacement Vehicles,
  • Pre Lease & New Lease Report, Delivery of Ready Lease Vehicles.
  • Attend to customer queries concerning service and maintenance, technical and accident repairs.
  • Book the vehicle for its periodic service and maintenance based on its current mileage.
  • Ensure KPIs for key accounts reference service and maintenance is met and exceeded at all times.
  • Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure customer satisfaction.
  • Where required customer challenges are escalated to the Supervisor/Manager as per process agreed
  • Ensure all Transactions/exchanges are update online within the agreed SLA.
  • Ensure all completed documents are scanned and filed as per agreed policies and procedures.

Keyskills :

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