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Fitness Concept - Reception Team / Customer Service / Customer Experience

1.00 to 10.00 Years   Dubai, United Arab Emirates   11 Oct, 2022
SafeFit
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationHigh school or equivalent
Salary$1,000 - $1,500
IndustrySports & Outdoor Activities
Functional AreaNot Mentioned

Job Description

The SafeFit Pro is responsible for taking care of our customers fitness needs. They interact with customers on a 1:1 and virtual basis offering programming and personal training.Daily Tasks & Responsibilities

  • Consistently offer professional, friendly and engaging service.
  • Assist in the all operations ofStudios & Operational requirements when requested.
  • Maintain up to dateknowledge ofSafeFit Technologies & products.
  • Assist with product information and retail sales.
  • To be an active contributor & support the fitness team to achieve their agreed monthly goal through delivery of high quality and customer centric Personal Training Sessions.
To support all member?s needs, which includes the new member pathway, day to daystudioexperience,Promotionalactivities, and any personal training services.Ensure that all Occupational Health and Safety standards are followed, by theclientsand other staff.Provide an outstanding Customer Service through qualityserviceinteraction.Conduct daily floor shifts (as requested bythe Head ofFitnessOperations), assisting SafeFit Clients with inductions, orientations and operations of the studios.Deliver high quality 1-to-1 Personal Training sessions.Deliversmall group PTclasseswithin working shifts (as directed by HFO)Be ready to support Front of House operations with tours, enquiries and client interactions.Maintain a constant level of fitness in line of the?SafeFitbrand reputation.Aim to achieve a minimum PTC (Personal Training Conductions) as set by SafeFit Arabian Ranches Outlet Manager & Head of SafeFit Fitness Operations.Aim to achieve a minimum # of Personal Training Sales, Conductions, Inductions/Orientations & Small Group Sessions as set by SafeFit AR OM & HFO.Deliver adequate operationalStudio Supportcoverduringshift patterns.Design a Monthly Business plan for the upcoming month.Personal Management of daily PT session bookings and cancellations through SafeFit Application.Ensure quality programming designed for all clients.Record and update all required client data on SafeFit software (PARQ, Lifestyle Questionnaire, Fitness Assessments, SMART Goals).Ensure the consistency ofSafeFitstandards throughout.
  • Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products via in person, telephone calls, emails or social channel enquiries.
  • Help to train new employees and inform them about the companys customer management policies
  • Follow departmental policies and procedures
  • Reports any problems or questions toOutlet Manager/Supervisor.
  • Attend pre-shift briefings and handover to Supervisor/colleague at end of shift.
  • Reportany equipment malfunctioningthrough SOP.
  • Report Health & Safety& Maintenance related items.
Salary & Renumeration
  • Attractive Salary
  • Attractive Commission Structure
  • Gratuity, Benefits & Package as per UAE Law

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