Execution of sales plans through effective customer acquisition inside and outside of the Electronic Smart Branch Unit (ESBU/Direct sales/Deployment Locations etc.
Expand the market for the Citibank products through individual sales and managing a team of sales executives in any assigned channel.
To ensure that team and individual performance meets desired objectives and goals set by Management
Responsible for achieving and exceeding KPIs for the channel including lead generation, Deployment management, Smart center supervision, target marketing listing, calling efficiency.
Conduct regular meeting/daily huddles with their team-members to provide feedback, update status of team performance and also take feedback from SEs
Build customer advocacy through managing best in class sales process in terms of customer communication and service
Observes and addresses any weaknesses in sales process including customer intercept, engagement and communication.
Ensures ?Dos and Don?t?s per best practices and branch controls to be adhered at all times. Identifies any compromises on that front to controls manager immediately
Educating customers on self-service capabilities and encouraging them to use alternative service channels for financial and non-financial transactions (CBOL, Citi Mobile, ATMs).
Ensuring compliance with internal audit?s requirements, Bank?s procedures, high quality standards, sales ethics and collective responsibility rules (to our clients, each other and the company).
Keep an eye on the competition and provide timely feedback to key stakeholders/ decision markers
Will work towards building a sales culture which becomes a benchmark in terms of meritocracy, diversity and adherence to Citi policies
Sales Control and Governance Management
As a part of daily sales huddles with Sales Executives, update & reinforce credit policies, product proposition, criteria, Citi policies etc
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Timely and comprehensive communication of any issues / potential threats to senior management
Achieve satisfactory audits and Local Regulatory Audit results.
Drive compliance and control initiatives. Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements
Will work towards smooth branch operation which includes presence in branch, opening/closing and controls etc
Development Value:
End-end sales force management , Knowledge of best practices across the industry & globe
Person SpecificationKnowledge/Experience:
Minimum 2 years of sales experience selling Citibank products/acquiring customers
Preferably with 1-2 years? experience in managing a team in a target-based environment
Should be E2 grade and above in case Candidate is part of Citibank outsourced sales force
Proven record of overachieving set targets
Skills:
Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications
Track record of outstanding individual sales performance and/or overall business performance
Strong leader, driven and passionate for sales
High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills
Ability to nurture and build strong relationships with customers.
Arabic language skills are an advantage for this role
Qualifications:
Graduate
Competencies:
Leadership
Selling skills
Teamwork
Business awareness
Initiative and commitment to achieve
Influence and negotiation
-------------------------------------------------Job Family Group: Consumer Sales-------------------------------------------------Job Family:Field Sales------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ( Citi?) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the EEO is the Law poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
