Fcy Cashier

Job Description

Key Responsibilities1. Foreign Currency Buying Operations

• Buy foreign currency (FCY) from customers based on the latest exchange rates.
• Verify and authenticate banknotes using currency counting machines, UV detectors, and manual inspection.
• Maintain a clear and updated understanding of exchange rates and changes throughout the day.
• Inform customers of the exchange rates and any transaction conditions before proceeding.
• Ensure that all cash transactions are accurate and properly recorded.
• Issue computer-generated receipts for every transaction.
• Handle large transactions carefully, ensuring compliance with company policies.
• Follow rate changes and instructions from the Head Cashier before confirming transactions.

2. Cash Handling & Security

• Ensure that all transactions are conducted securely and accurately.
• Check and verify cash balance at the start and end of each shift.
• Properly organize, count, and arrange foreign currency to avoid mix-ups or errors.
• Deposit excess cash into the branch vault to avoid excessive cash in hand.
• Immediately report counterfeit or suspicious banknotes to the Head Cashier or Compliance Team.
• Follow company guidelines to prevent fraud, miscalculations, or manipulation of exchange rates.
• Do not leave the counter unattended at any time during work hours.

3. System Usage & Documentation

• Use the Remitex system to log all transactions correctly and in real-time.
• Ensure that each foreign currency transaction is recorded accurately to avoid discrepancies.
• Perform end-of-day reconciliation and generate system reports for submission.
• Maintain customer transaction records and system logs per company requirements.
• Ensure proper documentation for large transactions requiring customer verification.
• Report any system errors or technical issues to IT support or the Head Cashier.

4. Customer Service & Interaction

• Greet customers professionally and maintain a welcoming environment at the counter.
• Politely handle customer inquiries regarding exchange rates, procedures, and requirements.
• Explain transaction details clearly and accurately to avoid confusion.
• Maintain a professional and courteous attitude at all times.
• Do not engage in personal conversations or distractions while assisting customers.
• Escalate customer complaints or disputes to the Head Cashier or Branch Manager.

5. Compliance & Regulatory Requirements

• Strictly follow AML/CFT policies to prevent money laundering and financial crimes.
• Conduct proper due diligence (KYC) for transactions requiring ID verification.
• Ensure that no cash is accepted from blacklisted individuals or high-risk entities.
• Adhere to CBUAE regulations regarding cash transactions and currency exchange.
• Immediately report any suspicious transactions to the Compliance Department.
• Do not process transactions for unknown third parties or suspicious customers.
• Fully cooperate with internal audits, compliance checks, and regulatory inspections.

6. Shift-End Responsibilities & Reporting

• Ensure the cash drawer matches the system balance before closing the shift.
• Generate, print, and submit end-of-day reports to the Head Cashier.
• Count and verify the cash handover for the next shift.
• Immediately report any discrepancies, missing cash, or system issues.
• Submit all receipts, reports, and supporting documents in the correct format.

7. General Conduct & Workplace Discipline

• Arrive 10 minutes before shift start for cash verification and setup.
• Wear the official company uniform properly, with a visible name tag.
• Keep the workstation clean and organized at all times.
• Store personal belongings only in designated areas and not at the counter.
• Do not chew gum or eat at the counter in front of customers.
• Strictly avoid using mobile phones or engaging in non-work-related activities during work hours.
• Do not eat or drink while serving the customer
• Do not shew any gum in the counter.
• Follow all company policies and operational guidelines.
• Do not share system passwords or allow unauthorized access to company systems.

Key Performance Indicators (KPIs)? Zero cash shortages or excesses during daily reconciliation.? Accurate and timely transaction processing with minimal errors.? Adherence to AML/CFT and compliance regulations with no violations.? Professional customer service and positive feedback.? Proper maintenance of reports and system logs.

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