F&B Supervisor

Job Description

Applications are invited for the position of F&B Supervisor?

• Position within: Food & Beverage?Airport Department
• Reports to: Assistant F&B Manager
• Location : Dubai International Airport Terminal 1

???Key Accountabilities

1. SAFETY

Responsible for the implementation of OHSAS 18001 safety management system in the area of responsibilityInvestigate all safety occurrences including incidents, accidents and near misses. Establish the root cause and implement appropriate corrective actions.Regular Staff trainings on safety procedures and PPEs.Ensure that HACCP and other local regulations are adhered to in order to ensure the highest good hygiene standards.To be aware of the latest BCP shared by Dubai Airport and ensure that all the staff are trained accordingly.Individual objectives and training plans, plus development for teamAchieving safety compliance targetsFull compliance for all company HACCP documents.Achieve compliance with OHSAS 18001 Safety requirement.100% compliance to all trainings

1. LEADERSHIP & WORKFORCE

Staff rosters and allocations to ensure all areas of lounge is covered.Proper annual leaves planning ensuring operational coverage.Continuous follow up on the mandatory trainings of the Staff.Ensure the constant team development on the product knowledge and sequence of service in order to provide exceptional experience to the passengers.Ensure proper communication is established between leadership team.Responsible for a reasonable tasks allocations of the team on the shop floor.Accountable of stock availability and par stocks.Ensure the continuous development and growth of the reporting Staff.Conduct daily staff briefingsOverseeing staff development and identifying???developmental???targetsReviewing resource allocation on a regular basis and modifying?the same based on the business needsRegular equipment checks in coordination with F & B team and?equipment supplier representativesStaff Performance development

1. PROFIT MAXIMIZATION

Ensure the operation is managed within the shifts time limits without overtimes.Proper forecasting of food orders to minimize wastages.Accurate beverage inventories to avoid overstocks and wastages.Staff trainings and briefings to minimize breakages.Ensure that the BOH areas are optimized and operationally friendly to minimize the breakages and injuries.Ensure the Staff is trained with upselling techniques.Staff incentive programs.Breakage reportsOvertime reportsFood cost reportsUpselling Trainings??

1. BUSINESS DEVELOPMENT

Consistently strive to improve the lounges customer experience by proposing innovative approach in F&B service.To conduct regular competitor checks around the market in order to stay in line with the developing food and beverage tends.Ensure the Staff treated fairly in order to minimize turnover.Customer Survey / close coordination meetings with the team for improvementStaff turnover and absenteeism reports competitors chech

1. OPERATIONAL EXCELLENCE

Responsible for manpower planning to ensure that service standards match passenger volumes and that food quality and service standards are maintained at all times.Responsible for planning the activities of each day of operation and ensure that staff are appropriately supervised at all times.Responsible for the ordering and utilization of all equipment and products required for the delivery of the service concept.Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2000 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality PolicyEnsure compliance with HACCP and ISO proceduresEnsure the functionality of the lounges equipment and follow up with the supplier on the maintenance and repair time.Customer survey.Quality audit report and recommendation reviewSOP to be updated and implementedMaintenance requests?

1. CUSTOMER

Responsible for ensuring that customer service standard is met at all times.Ensure that all the complaints are attended and service recovery is provided.Ensure all the complaints are logged and communicated to management team.Proactively seek customer feedback by interacting with clients on a daily basis.Responsible for analysing customer feedback to identify improvement opportunities and making recommendations as to how such improvements can be implemented.Responsible for addressing customer clients, conducting root cause analysis and recommending corrective actions.Customers meetings and SurveysQuality and KPIs report/ response to non-compliance reports?

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