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F&B Service Ambassador

1.00 to 10.00 Years   Dubai, United Arab Emirates   02 Feb, 2023
Parisima Talent
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$3,000 - $4,000
IndustryCatering, Food Service, & Restaurant; Hospitality & Accomodation; Food & Beverage Production
Functional AreaNot Mentioned

Job Description

Parisima Talent is hiring for one of our clients in Hospitality.Position: F&B Service Excellence ExecutiveDepartment: Food & BeveragePurpose and Scope of Position:Demonstrate strong attention to detail, able to work flexible hours and extensive knowledge of food and beverage service standards in hospitality and service industry.Must be presentable and have a passion for service excellence and customer satisfaction.Main duties:F&B Service Ambassador:

  • Participate in In-Service education and training courses as well as in continuing professional development opportunities and taking part in action research exercises.
  • Deliver any other service and F&B related programs.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Coordinate menu rollouts with F&B and Culinary Leadership
Recruitment:
  • Actively participate in all Food and Beverage Recruitment Initiatives.
  • Collaborate with Department Managers on hiring needs and participate in recruitment meetings to ensure correct information is communicated effectively.
  • Encourage behaviors that anticipate hiring needs and to co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey.
  • Ambassador and create a job advert that will attract candidates who are qualified for the job.
  • Screening applicant CV and evaluate resume of selected candidate.
  • Coordinate onboarding activities and communicate onboarding information to new hires.
  • Coordinate with the Office Manager and/or Human resources to ensure new hire paperwork is completed accurately and on time.
Learning Method & Training:
  • Manage all operational tasks involved with Department Training Programs and responsible on delivery and standards of service training (Quarterly & Yearly Training Calendar Program).
  • Work closely with the Outlet in-charge to identify training opportunities and implementation of online training method.
  • Oversee and manage the learning and development process for all Food and Beverage colleagues.
  • To ensure the venue has a sufficient number of trainers.
  • Schedule training classes and practice shifts for new hires.
  • Assessing each department?s training & development programs and providing feedback to ensure a common direction toward the F&B goals.
  • Schedule trainers and drive participation and compliance to training initiatives.
  • Actively coach and mentor Trainers on their skills and execution.
  • Assist other Managers with ongoing Associate development as needed.
Quality & Customer Happiness:
  • Analyzing Social Media Report.
  • Research how emerging social networks and features can benefit our company.
  • Monitors and develops reports on competitor activity within social media spaces.
  • Analyze Customer satisfaction survey responses and act on result.
  • Customize surveys layout and questionnaire.
  • Lead the internal audit for F&B service excellence.

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