Executive Lounge Attendant

Job Description

The Executive Lounge attendant is responsible fordelivering five-star service for our Executive Lounge guests. Will beresponsible for the food and beverage service in the lounge throughout the day.Drive guest engagement and preference collection in the lounge. Be JW Marriottbrand ambassadors. Must be knowledgeable about hotel facilities and services.Assists with food and beverageservice and set-up in the Lobby.SCOPE / BUSINESS CONTEXT? A Full Time position based at JW Marriott MarquisDubai.? Number of Direct Reports - 0? Titles of Direct Reports n/aCANDIDATE PROFILEExperience:? Preferredexperience in F&B and or Hotel Operations? Hotel experiencewill be an added value, experience in the Middle East.Skills and Knowledge? Excellent communication skills? HandlingVIP guests? Problemsolving? Organizationalskills? Attentionto details? Basiccomputer skills and English language(written and spoken)Education or Certification? Good level of English essential? High School, Diploma, Degree educationor equivalent requiredSPECIFICDUTIESThefollowing are specific responsibilities and contributions critical to thesuccessful performance of the position:? Complete daily shift checklist? Be knowledgeable of Food Safety & HygieneStandards? Excellent knowledge on food and beverage offeringsand pairings? Attend Daily Rehearsals and 15 Minute trainings? Order Executive Lounge food and beverage inventoryusing the FMC / Birchstreet program.? Requisition for service ware, utensils, linens,buffet set-up? To be a champion of GSS key drivers: Staffanticipated guest needs and problem was resolved on first contact .? To be a part of the campaign to collect guestpreferences to help personalize the guest experience? Practice proper food handling procedures? Due to the nature of our business, to understand thatwork schedules and demands of the position may vary from time to time.? To have knowledge of hotel/restaurantpromotions/opening hours/services offered.? To have knowledge of room types and locations withinthe hotel.? Reporting for duty on time and based on the dailyschedule.? Picking up all food items for breakfast/afternoontea/happy hour/midnight snack from the kitchen.? Performing the set up for breakfast/afternoon tea/happy hour/midnight snack.? Monitoring and recording of guests who enter andutilize the Executive Lounge.? Assisting the guest at their tables and offeringthem drinks.? Sale of drinks and food outside of the cocktailhours to maximize Hotel revenue.? Taking good care of the guest and being sure tomaintain the cleanliness of their table.? Staff responsibilities include washing of cutleries,glasses and plates/cups.? Responsible for breaking down of the buffets inthe cold kitchen area.? Pick up all the drinks and food request from thestorerooms/kitchens.? Conducting side duties: cleaning the kitchen,refilling sugar bowls and polishing all the silver ware etc.? It is the responsibility of the PM shift shouldset up the table for breakfast.? Surrender the keys for the executive lounge atthe security.? Have full knowledge of all VIPs arrivals.Maintain a close working relationship with Executive Lounge and general Front Office.? Maintaining clean as you go policy .? Updating guest data/preference inOpera .? Develop, build and utilize concierge/businesscentre knowledge.? Excellent communication with the rest of thestaff.? Follow hotel standard and adhering to allMarriott policies.? Adhere to all hygiene standards whilst completingnecessary forms and returning them to designated departments.? To ensure that all Guests receive personal service tothe highest degree of courtesy and to be informedof the hotel s facilities.? Provide all guests with prompt and courteous serviceassuring complete guest satisfaction and guest retention.? Collecting as much useful information about theguests, related to their preferences as well as previous issues and adheringto the proper log in procedures.? Report any unusual occurrences and/or requests to a Supervisor/Manager.? Report any technical deficiencies to the concerneddepartment and immediate Managerand follow through with assignment.? Perform any reasonable request as directed bymanagement.? Maintain high standards of personal hygiene and wearproper uniform at all times (incl. name badge).? Hand over any relevant informationwith necessary departments and associates through the use of handovers,logbook, daily packet and other tools.? To ensure that all Guest concerns, complaints andcompliments are resolved and addressed in an appropriate manner.? To oversee all business facilities and ensure thatequipment is maintained in the Executive Lounge meeting room.? To assist Guests with general enquiries, arrangebookings, ticket reconfirmation and any other reasonable service requestedby guests.? Ensure all guests are welcomed according to the DailyPacket arrival experience details.? Handle all stationary inventory accurately andmaintain supplies at a proper level.? Ensure white board is kept updated in the ExecutiveLounge and back office areas are kept clean.? Proactively offer Executive Level Services/up sell.? Balance Scorecard Results : Implements strategies and executes activitiesto drive and continuously improve financial results, guest satisfaction,human capital index and market share.OTHERSafety and Security? Reportwork related accidents, or other injuries immediately upon occurrence tomanager/supervisor.? Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.? NotifyLoss Prevention/Security of any guest reports of theft.Policies and Procedures? Followcompany, hotel and department policies and procedures.? Follows Marriott International Hotels LimitedRegional Office policies and procedures? Protectthe privacy and security of guests and coworkers.? Maintainconfidentiality of proprietary materials and information.? Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.

Keyskills :
Executive Lounge Attendant