EMR Program Support

Job Description

Company DescriptionIqarus was founded in 2015 with a core mission to provide the medical support, training, staff and infrastructure that enable our government, military, and humanitarian clients to deliver on critical missions regardless of operating conditions. We share a deep commitment to and understanding of our clients? mission objectives and operational challenges. We are passionate about the role that our clients play in today?s world and are proud to make a critical enabling contribution.We deliver on our commitment through a team that combines decades of clinical, military, and logistical experience with a flexible, adaptable, and fast-moving approach. Our solutions combine exceptionally experienced clinical staff, robust clinical governance, specialist immersive training capability and the ability to rapidly design, procure and deploy field medical infrastructure. As a result of our shared experience and passion for the mission, we prefer to work with our clients in a partnership approach, working closely together to understand their needs and challenges, and to design uniquely tailored solutions that meet those needs.Iqarus brings together a team with unparalleled expeditionary experience operating across the medical, training, security, military, government and commercial sectors. This unique and dedicated team is unmatched in its ability to project the highest standards of medical care into the world?s most challenging and difficult operating environments. We operate across the entire medical spectrum from training, to primary care to advanced trauma care, to full hospital operations, supported by our integrated deployable laboratory, radiological, diagnostic and surgical capabilities.Iqarus is an independently managed subsidiary of the International SOS Group, the world?s largest and most experienced global medical support business. Within the International SOS Group, Iqarus is the designated specialist delivery entity for government, military and NGO mission support, for specialist medical training, and for the delivery of healthcare solutions that contribute to the needs of the world?s developing nations.Why join us?It?s not just about a job at Iqarus. Every day, we work with motivated, talented, experienced colleagues to enable some of the world?s most critical humanitarian initiatives and to contribute to positive health outcomes in some of the most challenging environments around the world.We help our staff reach their potential through job variety, role-based opportunity and professional development. We employ the best people in their field and, as a result, we have an enviable client list and a reputation for excellence.Join us now in supporting governments, supra-nationals, NGOs and multinationals in keeping their workforces safe, healthy and resilient while they engage in critical missions. Help us design and deliver multi-facetted healthcare solutions in complex and demanding operating environments where others cannot rise to the challenge.The EMR Program Support is responsible for ensuring the organizations Electronic Medical Record (EMR) systems are well maintained and are operating reliably. The EMR Program Support is responsible for overseeing the installation, maintenance, and management of the organizations EMR system and providing technical assistance to users on a first- and second-level basis.As a part of this role, EMR Program support will be responsible for supporting Iqarus sites with technical and process support related to EMR. Provide all levels of technical support while acting as the liaison between the IT team and company employees. EMR Program Support also assists in all IT related activities, including but not limited to troubleshooting, problem solving, maintenance, and user education, assisting employees in the proper usage of company hardware, operating system software, and application software.Additionally, the EMR Program support will need to participate in IT special projects and work plans that include testing, rollouts, implementations, and user training.Duties and responsibilities:

• Expert with their assigned application and will coordinate and oversee the design and build of the software packages to meet the needs of providers, and staff.
• Primary responsibility will be dedicated to assigned systems which include implementation of assigned products organizations Electronic medical record (EMR) systems - medical, clinical, ancillary, and financial applications and inter-related systems to meet regulatory standards as well as to meet the needs of the system.
• Analyze and document the requirements of clinical workflow as they pertain to the implementation of electronic practice management and electronic medical records system.
• Provide effective and efficient applications support IT services which meet the needs and requirements of client hospital/ health system. Applies analytical skills and related application knowledge to define the information requirements necessary to design, build and install upgrades and/or new implementations
• Responsibility for problem solving, assessing processes and issues, and collaborating with clinical staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software application
• Responsible for overseeing the installation, maintenance, and management of the organizations EMR system and providing technical assistance to users on a first- and second-level basis and escalation of issues as required.
• Understands interconnectivity and integration with EMR and third-party applications. Ensure the availability and consistent performance of various corporate applications.
• Works with internal IT teams on technical troubleshooting, integration, reporting and training. Participates in division meetings
• Executes necessary investigation, analysis and evaluation to determine project feasibility and develops project scope
• Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.
• Trains Iqarus staff in proper use of new software and hardware developed and/or acquired.
• Establishes, maintains and manages user system accounts.
• Develops procedures, programs, and documentation for backup and restoration of application modules, host operating systems and host-based applications.
• Stays current with technological developments in systems support technology and recommends ways for Iqarus to take advantage of new technology.
• Positions in this classification may perform all or some of the responsibilities above, and other related duties as assigned.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.Qualifications

• Bachelor?s degree in Computer Science or related discipline; or equivalent experience and/or Certifications.
• Experience with EMR / EHR system assisting with system implementation and support required (Absolutely Necessary) and effective project management techniques, principles, and practices.
• Five years? work experience in complex systems design, implementation and systems software and support.
• Manage SQL Server databases and responsible for the implementation, configuration, maintenance, and performance of SQL Server.

Additional InformationKey Skills:

• Excellent verbal and written communications skills are required.
• Outstanding customer service skills, including the ability to interact with all types and skill levels of individuals
• Strong organizational and time management abilities, and attention to detail.
• Creativity, self-confidence and flexibility.

Essential Capabilities:

• Ability to demonstrate a flexible approach and support for innovation and organisational change.
• The ability to function effectively when under pressure and prioritise tasks as required

To support your application please upload the following documents when submitting your application:

• Fully updated CV
• Degree/Diploma certificate or any relevant qualifications
• Any Post-graduation specializations
• Additional valid and relevantcourse certificates/training & seminars attended
• Company reference/experience letters
• Covid-19 Vaccination card
• Clear Colour Passport scan

Keyskills :