EMEA Digital Operations Project Manager

Job Description

Company DescriptionInforma PLC is a leading international events, intelligence and scholarly research group.Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.Informa Markets is one of the largest pure-play providers of speciality business-to-business market access services in the world. We have the leading position in twelve distinct commercial marketplaces on a global basis. We help buyers and sellers grow their businesses in industries as diverse as pharmaceutical and food through to luxury yachts, fashion and beauty products. We connect, educate, and provide actionable insights across specialty commercial sectors.And we do this through scale trade exhibitions as well as innovative digital market access services for B2B suppliers and buyers.Now, by leveraging our unique first party market data, we have embarked upon an ambitious programme to expand the way that we assist these communities in uniquely powerful ways.Digital Project ManagerReports to: Group Operations Manager /or Senior Digital Project ManagerDirect reports:TBD (experience in managing reports is desirable but based on portfolio and business needs)The RoleThe Digital Project Manager is responsible for the professional end-to-end project management & delivery of their allocated digital or hybrid tech enabled events projects. They will ensure that all are delivered to the highest possible standards via third party platforms, to the satisfaction of all parties involved, consistently throughout the year.The Digital Project Manager will be responsible for gathering the event teams? requirements for the allocated digital or hybrid tech enabled following the onboarding process, understanding their strategy and commercial OKRs, key components of the digital event fulfilment (in-person and online) and building the Smartsheet project plan for the event to meet these needs whilst simultaneously managing within the target operating model.The Digital Project Manager will train to become a platform ?expert? supporting teams to learn & utilise the pre-determined EMEA suite of available platforms to their fullest capacity with the ability to advise on the platform best suited to meet the digital event needs in question, recommend applicable training to the event team in question to best fulfil their obligations and as such this person must have a proven track record in delivering different digital event types across multiple platforms whilst maintaining excellent stakeholder management. The Digital Operations Manager should lead by example and always demonstrate professional responsibility to the department, confidently communicating on all levels internally and externally.Job Summary/Responsibilities

• Manage production, communication and implementation of individual show project plans ensuring all tasks are carried out on a timely basis & within deadlines set across all your events from Product, Sales, Marketing, IT, Operations, Customer Services Event leads.
• Assign tasks as required within the target operating model to ensure all agreed KPI?s are delivered on project plan driven time and within budget.
• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
• End to end responsibility for delivery of your allocation of Tech Enabled events (in-person and online) for the year.
• Gather the event team?s platform requirements for the event, understanding their strategy, key components for sponsorship fulfilment and so on and building the project plan for the event to fit these needs.
• In collaboration with the Product Team advising on the pre-determined EMEA suite of available platforms best suited to the above needs.
• Become a platform expert to support teams to learn & utilise the pre-determined EMEA suite of available platforms to their fullest capacity. This includes Event management platform and registration processes
• Supporting your allocated teams / portfolios with the onboarding process for digital events.
• Working with the wider EMEA Events Operations and Customer Services team to support with operational and onboarding tasks which establish excellent service & meet stakeholder expectations.
• Proactive project management, identifying potential issues and finding resolutions to help mitigate them before they happen. Scheduling frequent project check-ins and lead troubleshooting (partnership with Product).
• Support the Show / Brand team to create & manage the Digital Operations budget.
• Ensure all allocated events are working within the company?s digital sustainability guidelines at all times and complete and submit a digital fundamentals workbook for each event.
• Implementation of internal and external Service Level Agreements on all allocated events.
• Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
• Compile event reports and KPI analysis on each event at the end of cycle.
• Work with colleagues to achieve best practice in terms of operational planning and management.
• Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements.
• Share best practice examples with other teams to enhance their capabilities and to create a more consistent for a Tech enabled ?Informa experience.
• Monitor best practice in other companies and at industry events and bring your insights to Informa to keep us ahead of the competition.

Customer Experience

• Work with Product and the Group Operations Manager on the implementation of platform and event changes / improvements to the Customer Journey. Support this work to ensure consistent operational delivery.
• Leads by example to ensure the respective Show Team, EMEA Operations and Customer Services teams know what customer service level is expected.
• Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience.
• Continually evaluates processes to ensure they are appropriate for customer needs.
• Ensures customer feedback is translated into future Product roadmaps and event delivery process changes.

QualificationsQualities needed for the role

• Must have independently and successfully managed delivery of digital events to a consistently high standard.
• Possess a digital mind-set and excitement on new technologies and development.
• Experience in web design and app deployment.
• Proven, superior project management and organization skills & experience.
• Ability to manage multiple deadlines and projects simultaneously without effected service levels to show team.
• Related Digital Project Management experience across multiple platforms.
• Ability to thrive in a fast-paced environment and be able to adjust workflow and project plans to respond to changing demands while still managing to deadlines.
• Ability to anticipate problems and/or put contingency plans in place.
• Excellent interpersonal skills and the ability to inspire and motivate others.
• Great communication skills ? being able to liaise with all Product and Event Operations team members as well as working with Event Director level within Show Team teams.
• Computer literate and proficient in the use of commonly used business software and project management software; including, but not limited to, Jira, Confluence, Power Bi, Smartsheet.

Additional InformationWe know that sometimes the perfect candidate doesnt exist, and that people can be put off applying for a job if they dont fit all the requirements. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), gender identity, age, marital status, citizenship, or other protected characteristics under federal, state or local law.This role may also be available on a flexible working or part time basis ? please ask the Talent Acquisition team for more information.

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