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E-Commerce Integration Specialist | IKEA | Service Office, Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   10 Aug, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About the RoleThe eCommerce Integration Speciaist is reponsible to derive process/workflow as part of project scope and lead the implementation by coordinating between both projects and operations team for all the new and existing digital projects by considering customer experience and business value.??Key Specific Accountabilities:

  • Lead medium to sophisticated integration and improvement demands, requested by customers or business, including but not limited to designing, building, integrating, configuring, validating, testing and maintaining new and existing digital solutions.
  • Interact and engage with our customers and key partners throughout the project lifecycle with proven understanding of business process and with commercial savvy mentality
  • Collaborate with our eCommerce, middleware and ERP teams during the entire digital channel lifecycle to maintain, tailor and improve business processes??
  • Ongoing support: manage the solution vendors or do hands-on support to ensure the optimum service is in place to support business results. Manage and continuously enhance the Service level of the vendor support?
  • Continuous improvement: closely work with the business owner,?users and customer feedback, to identify the improvement opportunities, analyze and assess business requirement, develop and align the system solution and deliver it to realize the business value proposition.?
  • Project management: Participation in projects where responsible to support the full cycle project management within agreed timeline/ budget/scope including initialization, analysis and design, testing, deployment and hyper care. Agile project implementation approach will be applied where suitable.?
  • Lead the development and implementation of identified solutions by working together with stakeholders and vendors
  • Maintain accurate and clear documentation of digital solutions with technical details, business flows, customer journeys and user manuals, to be able to maintain and easily rollout to different stores
  • Actively contribute to the development of processes, Ways of Working, tools and methods used in IKEA Agile
  • Follow-up key digital delivery performance indicators that are aligned with the overall business performance indicators/ KPI of IKEA

Keyskills :

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