| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Director, Technology Account ManagementEngage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being metIdentify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customersMonitor post-implementation customer service quality, providing Voice of Customer feedback to improve qualityProvide Voice of Customer input into proposed product development initiatives, in addition to potential rule changesBuild, grow, and manage operational and technical relationships with CustomersLeverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunitiesAct as escalation point during implementation of customer implementation projects to ensure customers and Mastercard s needs are met.Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technologyIdentify customer needs and communicate operational enhancements to relevant internal stakeholdersAct as Trainer to deliver our Mastercard Academy content to customersGuides customers to ensure their compliance with all Mastercard technology enhancements and mandatesIdentify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystemsLeverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert SalesMastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Keyskills :
Director
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