Maintain responsibility for all customer-facing initiatives, such as growing customer reviews on reviews sites, building out a customer advisory board, and jointly identifying and developing customer success stories with the Product Marketing team.
Work with Engineering and Product Management to integrate the online community platform (Zendesk) with Performance+ Application Platform and other Honeywell systems.
Build strong relationships with Product, Sales, Customer Service, and Marketing teams to encourage community engagement and bring customer stories to life via reviews, testimonials, fireside chats, videos, and more.
Develop and maintain community moderation resources and guidelines to create a safe community environment.
Lead and support community moderator activities, such as responding to comments and customer queries in a timely manner, adherence to our community terms/conduct, troubleshooting, etc.
Work with customers to develop blogs, case studies, testimonial videos, and more to build awareness and clearly articulate the value of Performance+ Apps through the eyes of our customers.
