Director of Human Resources - voco Dubai

Job Description

At voco?, we?ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character ? and that?s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favorite drinks or food, or tips for local experiences that they won?t find in any guidebook.As HR Director, you?ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel colleagues. You?ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. Youll also coach the Area General Manager and leadership team on all people-related issues.People:

• Create programmes to foster a positive work environment for all employees. Support and administer an annualteam member satisfaction survey
• Educate and train managers onHR disciplinesto foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hiring standards and applicable laws and regulations are followed
• Buildgreatrelations with outside contacts

Financial:

• Help create and work within the HR budget.??
• Monitor staffing and labour standards to manage costs
• Mitigate financial risks associated with employee relations issues?
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest Experience:

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business:

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community?
• Ensure compliance with relevant employment laws and hotel or companypolicies and procedures
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
• Other ad-hoc duties ? unexpected moments when wehave topull together to get a task done

Accountabilities:This is the top HR role?in a large flagship hotel with extensive facilities and services,a number ofmajor outlets, and catering and convention facilities. Typically manages?HR colleagues and admin team.

• Bachelor?s degree / higher education qualification / equivalent??
• Minimum 5 years? experience in a Hotel HR Leadership/Managerial role, preferably in the GCC
• Professional HR certification is preferred
• Ability to maintain confidentiality to the extent possible in all?HR related matters?

Keyskills :