Director ? Collections Management

Job Description

Job Purpose?The role holder is responsible for enhancing the Collection function for the Group and improving the collection management processes and policies to ensure the department achieves the collections targets. The role holder is also responsible for building key relations with internal and external stakeholders, ensure compliance to internal policies and drive department efficiencies in alignment with best practices.?Principal Accountabilities?Leadership

• Enhance the collections departments and lead the development of collection management strategy plan to achieve operational targets via identification of significant strategic initiatives
• Develop efficient internal control frameworks and structure around reporting to ensure business is in line with the overall strategic objective and has systems of measurement in place for effective financial control
• Create and implement strategies to increase the number of successful collections on outstanding debt and track the rate of success of the entire process
• Keep abreast with new government rules, regulation, guidelines and laws in order to cultivate goodwill and to expedite the working process in line with department?s objectives.

• Proactively manage a series of projects to improve the efficiency of the revenue to cash cycle. Work closely with the billing department within Finance as well as business to effectuate changes designed to maximize collection efficiency.
• Drive the development and implementation of policies, processes, systems and procedure for smooth running of the collection management
• Resolve disputes and customer account queries / complaints and provide timely resolution of customer requests to ensuring satisfactory conclusion.
• Drive the pursuit of advanced business analytics for the continual review and reporting on collection performance for effective decision making
• Participate in collection efforts on high priority or high complexity open invoices. Negotiate payment arrangements with collaboration with the business to resolve disputes on amounts owed.
• Review/approve list of actions taken against customers to ensure that bad debts provisions are adequate in line with accounting standards. Also seek management approval and take corrective actions if necessary in line with DOA
• Ensure proper records are being maintained such as status of overdue receivables, bounced cheque details/police/litigation cases and other financial transactions relating to collections management.
• Manage external debt collection service providers to ensure delivery of initiatives within agreed parameters and improve business performance by establishing service level agreements (SLAs)
• Recommend write off irrecoverable debts in consultation with the CFO, Legal department and also in line with Finance policies
• Engage in networking and develop external relationships with relevant external authorities and other institutions in order to ensure that the appropriate level of external services are obtained to the best advantage of the business

• Provide functional and technical guidance to design/enhance workflow processes in accounting systems relating to Collections Management
• Ensure credit control, accounting, quality, policies, processes and other relevant company procedures are strictly adhered to

• Provide leadership in the management of the team ? setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal in order to maximize subordinate performance in the pursuit of group objectives.

Keyskills :
Director