Digital Business Analyst (SFCC) Dubai

Job Description

DubaiDigital Business Analyst (SFCC)We usually respond withina weekWho we areChalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation?s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey.The roleThe Business Analyst is responsible for developing and formulating business models processes consistent with Group business strategyWhat youll be doing* Understand the business functions being supported* Understand the desired customer experience and customer journey pain points* Develop a deep understanding of the business requirements of internal stakeholders and end users and match these with the appropriate solutions.* Work closely with Ecommerce, CX, Loyalty, Marketing, and Retail teams to ensure the system meets business needs and define those customer journeys.* Partner with business stakeholders to ensure alignment between business strategy and the roadmap of Tech initiatives.* Manage technology changes and product enhancements, working collaboratively with key stakeholders to translate business requirements into appropriate functional specifications* Manage the specifications and parameters of the system and data integration points (inbound and outbound)* Build and manage relationships with business stakeholders and act as an ambassador for Chalhoub Tech* Create and maintain training resources and deliver training to users* Monitor and report on user engagement and adoption of technology* Maintain user guidelines/policy and documentation* Troubleshoot and resolve issues* Support users during post go live phases, and ensure the transition to operations teams* Develop and create customized reports and dashboards based upon the needs of business partners* Assist users in leveraging the value of the data captured by the system to generate insights which enhance understanding of Chalhoub customers and drive business engagement* Serve as the expert to drive the planning, prioritization, design, development, and deployment of projects & product enhancements* Keep abreast of new technology features and functionalities to provide recommendations for process improvements and technical updates.* Help define and create custom field / objects, complex workflow rules, record types, data validation, page layouts and third-party integrations* Contribute to the evolution of our tech stack by acquiring and maintaining knowledge of new and emerging technologies, tools, and architecture.* Participate in relevant projects and community activities as and when neededWhat you?ll need to succeed* 5+ years? experience in managing business requirements, defining integration points, developing process flow analysis, data modeling and functional design experience.* Experience in developing business solutions, configurations (including workflows), validation rules, and security management* Experience as an expert in business transformation programmes or application maintenance* Hands on experience with ecommerce, mobile and OMS platforms.* Experience in designing and documenting integrations for the above types of applicationsExperience with Salesforce Commerce Cloud (Must*)* Experience in delivering and enhancing omnichannel journeys* Good understanding of Retail domain conceptsWhat we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, DubaiDigital Business Analyst (SFCC)This information goes against your profile with us. Please answer these questions honestly based on your actual work experience.PERSONAL DATA PROTECTION POLICYThis Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the ?Website?). CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.CHALHOUB may collect and process the following data about youInformation you give us.You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph. Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information: * technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;* information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.CHALHOUB uses data held about you in the following ways:Information you give to us. CHALHOUB will use this information: * to provide you with information about goods and services CHALHOUB offers;* to notify you about changes to our service;* to ensure that content from the Website is presented in the most effective manner for you and for your computer. Information CHALHOUB collects about you. CHALHOUB will use this information: * to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;* to improve the Website to ensure that content is presented in the most effective manner;* to allow you to participate in interactive features of our service;* as part of our efforts to keep the Website safe and secure;* to measure or understand the effectiveness of advertising CHALHOUB serves to you and* to make suggestions and recommendations about goods or services that may interest you.Disclosure of your informationCHALHOUB may share your personal information with any member of the CHALHOUB Group, which means its subsidiaries, its ultimate holding company and its subsidiaries.Protection of your data and respect of your privacyCHALHOUB has made every effort to p

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