| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
What you will do:? Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact. ? Responsible for customer and production planning including giving price information. ? Responsible for all work order administration including invoicing of Warranty/Goodwill, Insurance cases and Leasing companies. ? Responsible for identifying and ordering of parts, together with Workshop Support if needed. ? Responsible for following Volvo methods when performing all types of jobs in the workshop. ? Responsible for following local workshop standards and routines.? Value added service sales.? Advising customers on the ongoing campaigns.? Offer value added service to customers. Ensuring high rate of accessories, tinting, tires, batteries, coatings, paint protection and smart repairs contracts are sold to aftersales customers.? Install accessories and Perform PDS.? Responsible for performing PDS and installing accessories for customers as well as the sales department.? Responsible for refurbishing used cars with a work order based on the car evaluation provided by the sales department.? Perform Extended Core Service (ECS) (1 technician specialist Paintless Dent Repair (PDR) and Reconditioning).? Responsible for performing external car wash on workshop customers cars.? Responsible for reporting faults or deviations in the Volvo systems to Volvo. This to ensure that corrective actions can be taken.? Attend daily meeting and contribute to continuous improvement through identification of problems ? Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyones attention and solving them together with team. ? Responsible for following up on the customers a few days after the workshop visit. Play a crucial role to fix the customer vehicle for the first time with dealer standards.? Knowledge of Standard Operating Procedures and problem-solving skills in resolving repair jobs.? Capability to handle Special tools and equipment.? Capacity for E Learning and training and development plans.
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