| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
? 5-7 years of previous Desktop Support experience? Excellent telephone etiquette? Experience of using call logging software. ? Strong knowledge of Microsoft based operating systems, office suite of applications and other Microsoft based applications? Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation) ? Expert Knowledge of PC hardware set-up and configuration? Leading Retail Desktop Instrumentation support team in day to day activities that include but limited to HW, SW & network infrastructure problems as well as security matters.? To be responsible for managing a team of Desktop Support Analysts supporting the Desktop environment for SLC?s operations, in order to ensure that they maintain customer focus. ? To ensure that the Desktop Environment and its associated technologies remain current, supported, highly available, operate efficiently, perform within agreed targets and deliver a secure desktop platform on which SLC can perform its business.? To work and liaise with other operations teams and the wider technical community, where appropriate, on the implementation and transition to BAU operation of new desktop environment and technologies.? To manage provision of day-to-day third line specialist support to the users of the desktop, working in collaboration with other operational and technical community, including Security to diagnose and resolve service impacting issues and incidents.? To ensure adequate resourcing within network team required to manage all project activities and BAU activities including desktop moves. This includes contractor management where required.? To ensure document library includes up to date system architecture diagrams, Service maps, work instructions, documented processes and procedural documents.? Provision of accurate monitoring and altering of all Desktop associated devices to aid pro-active incident and Security management.? Close liaison with Problem Management for instances where the underlying cause of an incident is not clear or requires further investigation.? Pro-actively reviews recurring issues and arrives at standard solutions? To maintain a high degree of customer service for all support queries and adhere to all service management principles ? To escalate calls to appropriate individuals/roles if the call cannot be resolved within the agreed time frame
Keyskills :
Retail
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