Data Analytics Manager

Job Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities ? all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.Role Purpose:The Data Analytics Manager will be responsible for identifying data analytics needs in Buying and Planning, Omnichannel and Marketing departments of MAF Lifestyle and ensuring the analytics requirements are defined and delivered as planned. The role holder will gather and analyze data sets and relevant information from various sources working with business stakeholders as well as data analysts, data scientists, data engineers to identify actionable business insights. Also, the role is responsible for implementing an effective data gathering, analysis and reporting framework.Responsibilities will include, but will not be limited to the following:OperationsFinancial & Standards Customer

• Streamline Data Analytics use case lifecycle process and establish frameworks, governance, and measurements of ROI
• Work with the internal stakeholders to convert strategic needs into Data, Business Intelligence and Analytics requirements
• Work with the data analysts and data engineers to identify and gather data for analytics requirements
• Work with the team of Data Analysts and data engineer and deliver actionable business insights
• Extract insights from data using analytical tools, data platforms, and internal databases
• Design and implement experiments necessary to improve efficiency and drive growth
• Support Business users to improve adoption of Analytics tools

• Record all datasets for measurement of business performance and reporting to cross-functional stakeholders
• Support ad hoc data and analysis requests as needed, and work to translate them into tools and metrics
• Extract reports from multiple sources (e.g., operations, various systems, customer feedbacks etc.)
• Apply industry knowledge to interpret data and improve performance
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

• Understand the behavior and expectations of customers to be able to translate the observations and analysis to create great experiences for customers.
• Work with cross-functional teams to create and maintain a prioritized backlog
• Support in promoting sustainability initiatives to transform the lives of the community and contribute to the net positive impact, and health and wellness.

KPIs

• Number of Use Cases rolled out
• Number of Proof of Concepts completed
• % increase in adoption of BI/AA tools
• % Increase in self-service users
• Quality of insights and production of information
• Timeliness of relaying reports
• Timeliness and accuracy of developed analytic reports
• Data channel efficiency
• Sustainability Initiatives

Functional / Technical Competencies

• Data visualization and interpretation
• Strong analytical and technical skills
• Strong communicator and presentation skills
• Excellent organizational and time management skills
• Good Team Player

Behavioural Competencies

• Leads the Way ? Understands market trends and impact on value drivers affecting areas of responsibility. Regularly reviews and prioritizes work of the team based on urgency and impact. Communicates the vision in a clear and compelling way. Creates clear, balanced roadmaps and ensures alignment. Allocates work in a clear, structured manner. Meets challenging situations head-on.
• Drives Impact ? Makes clear, informed decisions. Understands risks associated with the job and ensures team understanding. Involves team members in decision making and takes ownership and responsibility for decisions made. Makes hard decisions and knows when to ?make the call? versus upward delegations.
• Thinks Customer ? Has a good understanding of customer segments and helps team to understand them. Frequently solicits customer feedback, works with the team to ensure customer expectations are met and exceeded. Actively encourages team members to adopt ?customer first? mindset.
• Thinks Group ? Identifies and pursues opportunities with potential and benefit for the group. Promotes collaboration with other teams and departments. Plays a leading role in establishing team targets ensuring they are ambitious and measurable. Proactively addresses perceived issues and leads resolutions in a constructive manner. Celebrates team achievements. Is responsive and communicates openly and keeps relevant stakeholders in the loop.
• Develops Talent ? Delegates responsibilities to improve efficiencies within the team. Invests time and effort to coach team members. Provides fact based, detailed and actionable constructive feedback. Is able to have difficult conversations while maintaining calm and composure.
• Fosters Innovation ? Regularly discusses new ideas focusing on potential rather than limitations. Actively pushes team to identify best practices and encourages discussion of new ideas. Leads team in assessing feasibility and impact of new ideas for sound implementation.

Qualifications & ExperienceQualifications / Education

• Graduate degree in a technology related field

Experience

• 7-10 years relevant experience
• 3 years? experience in a BI / analytical role

Keyskills :