Customer Support Marketing Executive

1.00 to 2.00 Years Dubai, United Arab Emirates 19 Nov, 2024

Key ResponsibilitiesCustomer Support:

Deliver outstanding customer service via phone, email, WhatsApp, in-app chat, and ticketing tools.
Manage and resolve customer queries efficiently using ticketing tools (e.g., Zendesk, Freshdesk).
Process orders, coordinate with the logistics team, and ensure timely pick-up and delivery.
Collect and analyze customer feedback to drive service improvements.
Maintain detailed and accurate customer records in our CRM system.

Marketing:

Assist in creating and executing digital marketing campaigns to increase app downloads and engagement.
Engage with customers across social media platforms; draft posts and respond to inquiries.
Craft compelling content for email newsletters, promotions, and customer communications.
Support SEO initiatives and optimize digital content for better search visibility.
Conduct competitive analysis to identify market trends and opportunities.

General:

Collaborate with internal teams to align customer service and marketing efforts.
Prepare regular reports on customer satisfaction and campaign effectiveness.
Stay updated on the latest tools and best practices in customer support and digital marketing.

Keyskills :

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