Customer Support and Calling Profile (Tamil and Hindi Speaking)

1.00 to 10.00 Years Dubai, United Arab Emirates 06 Oct, 2023

Job Location	Dubai, United Arab Emirates
Education	Not Mentioned
Salary	$500 - $1,000
Industry	Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

As a Customer Support and Calling Executive, you will be responsible for:

Bilingual Communication: Effectively communicating with customers in both Tamil and Hindi languages to address their inquiries, concerns, and requests.
Customer Assistance: Providing courteous and professional assistance to customers via phone calls, email, or chat, ensuring their satisfaction with our products or services.
Issue Resolution: Diagnosing and resolving customer issues, escalating complex problems to higher-level support when necessary, and following up to ensure resolution.
Product Knowledge: Developing a deep understanding of our products or services to provide accurate information and guidance to customers.
Documentation: Accurately documenting customer interactions and feedback in the CRM system for future reference and analysis.
Quality Assurance: Adhering to company policies, procedures, and quality standards to maintain high levels of customer service excellence.
Team Collaboration: Collaborating with colleagues and team members to share knowledge, address challenges, and contribute to a positive work environment.

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