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Customer Success Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   23 Sep, 2022
Rackspace
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

As a Customer Success Manager you?ll be owning the relationship between Rackspace and your portfolio of customers. The Customer Success Manager is expected to continually develop and strengthen these relationships to create strategic partnerships through pro-active and personable interactions.Success in the role requires:

  • Technical acumen and understanding of the multi-cloud solution landscape
  • The ability to identify opportunities to delight and wow customers
  • A passion and strength for building robust relationships with a range of stakeholders
  • The ability to motivate and galvanize different teams to deliver against customer expectations
Key Accountabilities:
  • Management of the full customer lifecycle, including all post-sales services- from implementation and customer on-boarding to provision and manage services and support to clients/customers.
  • Strategic planning and collaboration with commercial and product teams to ensure customer growth and retention
  • Procedure and process deployment to improve customer experience
  • Liaises with sales, field service, order processing and accounting to resolve status, production, delivery and billing enquiries efficiently and effectively
  • Manages SLA responses, ensuring customer service with speed and accuracy
Person Specification:
  • The ability to communicate technical information and complex technical issues to a variety of stakeholders
  • Excellent networking skills, with a proven ability to navigate organizations and build strong relationships
  • Affinity with Higher Education & Research organizations
  • Experience in the IT industry with a good understanding of Internet Technologies
  • Experience working with AWS cloud is desirable but not essential
  • #LI-JP1

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