| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
?Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals?Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.?Responsible for leading discovery sessions with IT and business users to understand the client's business objectives and system/application needs?With excellent understanding of Seclore?s product features and related technologies, design the solution that best meets the client's requirements?Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes...etc.?Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project ?Become an expert on the customer?s Seclore deployment and their trusted advisor for their strategic business direction?Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams?Educate customers on the value they can generate from the power of their Seclore solution?Ensure customers employ best practices and their Seclore solution is optimized for maximum value?Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies?Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience?Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth?Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship?As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed?Gather customer product feedback and communicate with product management to shape product roadmap development?Work with sales team to achieve timely contract renewals and opportunities for upsell/cross-sell
Keyskills :
Customer Success IT Security Consultant Customer Relationship
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