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Customer Success Lead

1.00 to 10.00 Years   Dubai, United Arab Emirates   10 Oct, 2024
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryEntertainment
Functional AreaNot Mentioned

Job Description

  • Lead the partnership across the agency portfolio as a senior strategic advisor, providing best-in-class client service based on BBX Optima?s vision and values in the GCC market.
  • Responsible for growing revenues through strategic cross selling and upselling opportunities by understanding the core client business needs.
  • Provide strategic oversight of your portfolio of accounts, participating in key client meetings while maintaining relationships with senior leaders and decision makers across brands and their corresponding agencies.
  • Work closely with commercial sales team to cultivate your accounts regionally
  • Develop trusting and productive relationships with key stakeholders both internally and externally.
  • Demonstrating the value of BBX Optima to clients by providing innovative solutions that meet the clients? needs and our business goals.
  • Manage, motivate and empower a cross functional team of Commercial, AM?s and Traders to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.
  • Participate in product road map to build out?discussions?based?on client needs with senior leadership, product, & sales partners
  • Communicate effectively with other functions (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation.
  • Maintain strong cross-pod relationships to support horizontal centre of excellence across account management and traders.

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