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Customer Services Officer

2.00 to 5.00 Years   Dubai, United Arab Emirates   09 Jul, 2024
Al Ramoos Trading
4 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryCall Centers & Customer Care Outsourcing; Trading & Commodity Trading
Functional AreaNot Mentioned

Job Description

As a Customer Services Officer at Al Ramoos General Trading LLC, you will play a crucial role in ensuring excellent customer satisfaction and enhancing the companys reputation through your interactions with clients. Your responsibilities will include:

  1. Customer Relationship Management:
  • Interacting with customers via telephone, email, and in-person to provide information about products and services.
  • Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
  • Building strong relationships with customers to foster loyalty and repeat business.
  1. Order Processing and Sales Support:
  • Processing customer orders accurately and efficiently.
  • Providing sales support by assisting customers in product selection and offering solutions that meet their needs.
  1. Documentation and Administration:
  • Maintaining accurate records of customer interactions and transactions.
  • Handling administrative tasks related to customer accounts, such as updating information and preparing reports.
  1. Communication and Coordination:
  • Liaising with other departments to ensure timely delivery of products and services to customers.
  • Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.
  1. Achieving Sales Targets:
  • Working towards achieving sales targets and KPIs set by the company.
  • Upselling and cross-selling products to maximize revenue and commission earnings.
Requirements:
  • Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using CRM software and MS Office applications.
  • Fluency in English (additional languages may be advantageous).
Benefits:
  • Competitive salary (AED 5000-6000 per month) with additional commission opportunities.
  • Opportunities for career growth and development within the company.
  • Health insurance and other benefits as per company policy.

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