Develop and implement customer service policies and procedures, ensuring adherence to company standards and guidelines.
Serve as a point of escalation for complex customer inquiries or complaints, demonstrating strong problem-solving skills and empathy.
Coordinate and supervise a team of customer service representatives, ensuring effective staffing and allocation of resources to meet service level agreements.
Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.
