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Customer Service Supervisor

1.00 to 10.00 Years   Dubai, United Arab Emirates   12 Nov, 2024
Day And Night LLC
100 to 499 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$2,000 - $3,000
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

  • Conduct regular performance evaluations of customer service representatives, providing feedback and coaching to foster their professional growth.
  • Foster a positive and collaborative team environment, promoting employee engagement and motivation through coaching and recognition.
  • Develop and maintain customer service procedures and guidelines, updating them as necessary to reflect best practices and industry standards.
  • Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills.

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