| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Medical Clinic |
| Functional Area | Not Mentioned |
Job briefWe are looking for a competentCustomer Service Supervisorto organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.An excellent customer service supervisor must have team leader or supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.ResponsibilitiesAssist in the formulation of targets for individuals and teamsHire and onboard new employeesAnswer questions from staff and provide guidance and feedbackAnticipate escalation and take over calls when neededDevise ways to optimize procedures and keep staff motivatedEnsure adherence to policies for attendance, established procedures etc.Keep management informed on issues and problemsPrepare monthly/annual results and performance reports
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