| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service SpecialistJob Location: Dubai, United Arab EmiratesRole Type: Outsourced, Full Time, On-SiteVisa and medical insurance can be provided, if requiredWork Timings: Monday to Friday 9:00 am to 6:00 pmMandatory requirements: Strong English communication skill (dealing with high profile MNC clients and internal stakeholders) and advanced Excel skillResponsibilities:?Make outbound calls to corporates politely and professionally to arrange appointments with C- Level staff for meetings.?Make outbound calls to obtain feedback on services.?Keep records of customer interactions recording details of complaints, comments, and enquiries.?Maintain monthly MIS reports of customer feedback and recommended action plans.?Follow up to ensure that appropriate action has been taken on customer requests and complaints.?Escalate unresolved customer requests and pass on grievances to higher departments for further investigation and clarification.?Make reminder calls to clients, send follow-up emails, and schedule appointments.?Get feedback and Quality Assurance on identified or unidentified issues.Minimum Qualifications and Experience:?1 to 3 years? experience.?Bachelor?s degree.?Experience working with Multi National Company preferred.?Customer service experience within UAE desired.Competency Requirement:?Excellent telephone manners and listening skills.?Excellent English speaking & writing skills.?Multi -Tasking is essential.?Comprehensive understanding of Microsoft Excel.
Keyskills :
Customer Service Customer Care Customer Handling Good Communication Skills
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