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Customer Service Specialist

1.00 to 10.00 Years   Dubai, United Arab Emirates   02 Sep, 2022
Tamanna
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Are you ready for a real challenge? Were looking for a Customer Service Specialist who will be part of the operations team at Tamanna.If youre hands-on, with an entrepreneurial spirit, and driven by impact and ownership, keep reading!Tamanna is young but growing at high speed, which means youll take ownership of your projects, work with great autonomy, and see your ideas and initiative being encouraged. Together our cross-disciplinary teams are iterating, experimenting and revolutionizing the retail industry, by building a fully fledged multi-brand marketplace for family fashion & beauty. Our mission is to become the number one destination for the latest shopping trends in the Middle-East with a unique customer-focused, shopping experience.We are looking to hire an exemplary Customer Service Specialist to deliver exceptional customer service. The customer service executive will have the ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization. You will play a collaborative role in growing and implementing standards and processes.What youll be doing:-

  • Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously.
  • Updates the existing customer database with contact information and status of each customer and records and maintains all customer interactions in the CRM database.
  • Attends to internal and external customers concerns via Calls/Email/Chat, and performs ad-hoc outbound activities.
  • Liaises with other departments to ensure customer calls are addressed within the time frames provided to the customer
  • Ability to comprehend, capture as well as interpret basic customer information and provide accurate, valid and complete information by using the right methods/tools.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
What were looking for
  • Bachelors degree preferred.
  • At least 4+ Years of customer service experience required.
  • Great English & Arabic communication skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Ability to cope with change quickly.
  • Proficient in Microsoft Office Suite and related software.
  • Rotational shifts & Week offs.

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