Customer Service Specialist

Job Description

You control your data- Functional- Statistical- Marketing By clicking Accept, you give your consent for all these purposes. You can also choose to specify the purposes you consent to by ticking the checkbox next to the purpose and clicking Save settings. You may withdraw your consent at any time by clicking the small icon at the bottom left corner of the website. Customer Service SpecialistRequisition ID: 26097 Job Location(s): Dubai, AE***Job Responsibilities* Responsibilities for this position include, but are not limited to, the following. * Serve as the primary point of contact for the assigned customer network * Verify incoming orders, pricing and terms of delivery as well as availability of products * Partner and coordinate with the Danfoss international manufacturing sites to ensure timely delivery of products * Confirm orders with customers, answer incoming queries and respond to customer needs * Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery * Support the External Sales Team * Build and maintain a strong internal network to provide best customer support*Background & Skills* The ideal candidate will have: * A conscientious and diligent approach with a strong sense of customer empathy * A strong team ethic combined with initiative and self-awareness * A service oriented attitude and excellent communication skills both written and oral * Adaptable, organized and able to thrive under pressure when required * A positive approach to diversity and cross-cultural communications * Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable Essential Knowledge, Experience and Qualifications: * Background or education in business administration, or equivalent. * Broad knowledge of MS office inclusive of Outlook and Excel * Preferably good SAP/R3 skills including EDI as well as Salesforce * Excellent written and verbal communication skills in English, French (preferred), and Arabic (an advantage) * Extensive knowledge in Logistics documentation requirements in the MENA region * Experience in preparing and managing Letters of Credit, documents through bank, and cash against document requirements with customers*Danfoss Engineering Tomorrow* At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founders mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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