To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products.
Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards.
Continuously drive Customer Service Values to improve customer engagement. Step up to perform the role of a Supervisor when required.
?Key Responsibilities:
Achieve group revenue target for daily, weekly and monthly rentals ? for the branch.????????????
Should maintain counter as per Hertz International Standards. Image audit and operational audit.
Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
Manage the 5*5 / action items on a daily basis and rectify the errors without delay during the shift.
Manage the pre check ins daily and ensure that closing of rental is done without delay.?Justification of unclosed rentals.
Manage the fleet availability at the branch at all times, especially while the branch supervisor is not available, to ensure walk-in targets are achieved
Shift Handover : Ensure shift closing is done as per set standards and that there
