Customer Service Representative - Remote - New Pay Rates

Job Description

Virtually Hiring Today Customer Service Representative - Remote - New Pay Rates We provide excellent training and life-long skills to set you up not just for a job, but a career... - May collect, use and disclose any information including personal information and sensitive information I submit through this website or through other means, including later in the application process or after hire (Personal Information) for the purpose of determining my eligibility for employment, contacting me regarding future job opportunities, managingan employment relationship, if any, between me and HGS, and/or to perform data analytics. - May disclose my Personal Information with its clients where there is a business need to do so and with third party vendors who provide services in support of the employment relationship and/or that provide data analytics services under contract with HGS. - May disclose my Personal Information with its clients where there is a business need to do so and with third party vendors who provide services in support of the employment relationship and/or that provide data analytics services under contract with HGS - May use and disclose my Personal Information where required by law, including to law enforcement or as required in the course of investigations and litigation and - Because HGS and its clients are international companies, they may transfer and process my Personal Information outside of the country I live in, including to a country that has less privacy protection than the one I live in. I understand that in the regular course of its businessHGS may monitor or record phone conversations made or received by their employees or agents, which may include phone calls to or from me.Similarly, HGS may monitor and record email, mobile phone text messages or conversations on their websites between me and their employees or agents. By selecting ?I Accept?below, I expressly consent and agree that: * HGS may record and/or monitor phone calls, email, mobile text messages or conversations on their websites between me and their employees or agents * HGS may contact me for purposes of the application process or the employment relationship by calling or sending mobile text messages and/or emails to the telephone number(s) and/or email address(es) that: (i)I provide to HGS in my application (including my mobile phone), (ii) I provide to HGSat a later date, and/or (iii) HGS is allowed by law to use to contact me * These calls, emails or text messages may be sent using automatic dialing equipment and/or include prerecorded messages * I may be charged by my service provider for these calls, mobile text messages or emails received on my phone in accordance with my service plan between me and my telephone provider * These calls, emails and/or mobile text messages are not considered to be ?unsolicited?calls, emails or text messages for purposes of applicable lawand * Except to the extent prohibited by applicable law, other communications, including, but not limited to Internet, mail, non-mobile email and fax or telecopier messages may be sent to me. To the extent I do not consent toHGS and/or its clients using, disclosing or transferring my Personal Information as set forth above or to the extent that I do not consent to HGS contacting me as set forth above, I understand that I should not submit my information and that HGS may not be able to process my job application. I also understand that if I wish to update my application, deactivate my application or unsubscribe from any future job opportunity telephone call, email or mobile text message from HGS, I can do so by contactingHGS atemail address. I certify that all information provided in this application, and in my resume, curriculum vitae or other documentation as well as information provided through other means to HGS, is true and complete. I understand that any misrepresentation, falsification or omission of information may disqualify me from further consideration of employment, and may result in my dismissal if discovered at a later date. I authorize HGS to investigate any and all statements made herein. I authorize any person, school, former employer, and any other organization, whether or not listed herein, to provide relevant information and opinions that may be useful in making a hiring decision. I release such persons and organizations from any and all liability that may result from providing such information. By selecting I Accept below, I certify that I have read, understand and agree to the foregoing, and, to the best of my knowledge and belief, the information that I provide is true and correct.Your Impact:As a Customer Care Representative, you?ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people?s day! We?ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You?ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience! Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution Use multiple computer systems to research products, services, common problems, and solutions offered Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time Creating a ?WOW? factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators Benefits of working with HGS include:HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world?s leading brands, HGS is the perfect place to build your future! Plus, working with HGS comes with benefits like: $15 hourly and overtime opportunities Bonus potential Best in class medical, dental, vision benefits Refer-A-Friend bonuses Employee assistance programs Flexible Schedule Options Career advancement in a fast-growing organization People focused environment where you?ll make lifetime connections and friendships What we are looking for:To be successful, you?ll need these qualities You?re at least 18 years of age You can work between the hours of 7am-12am EST, but have flexibility as business needs may change You have at least 6 months of customer service experience and you understand the value of coaching / feedback You have experience troubleshooting issues and understand the importance of owning the resolution for the customer Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency You?re computer savvy, comfortable sitting at a desk and working with multiple monitors You?re results oriented and comfortable providing customers with recommendations and solutions You have excellent English communication skills, both oral and written You?re comfortable working from home and have a suitable space with a hard-wired internet connection Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from h

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