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customer service representative (Arabic speaking)

1.00 to 5.00 Years   Dubai, United Arab Emirates   18 Sep, 2019
ekar
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryMotor Vehicle Passenger Transport
Functional AreaNot Mentioned

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour.Responsibilities Include:

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call centre ?scripts? when handling different topics.
  • Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance levels.
  • Meet personal/team qualitative and quantitative targets.
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Keyskills :
Call Center

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