| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : Dubai, United Arab EmiratesKey Responsibilities:•Handle inbound and outbound calls to address inquiries and complaints.•Offer effective solutions, ensuring customers feel supported and valued.•Engage in active listening, clarify details, and de-escalate complaints as needed.•Track and resolve customer issues through to completion.•Use relevant software, databases, and tools correctly.•Maintain and surpass call center metrics without compromising service quality.•Log all call details in line with established protocols.•Identify recurring call patterns and alert management.Required Skills :•Ability to work well under pressure and adapt to changing demands.•Strong teamwork, communication.Qualifications:•Bachelor’s degree in Business, Communications, or Marketing is preferred•Fluent Arabic and English (spoken, written, and reading).•Familiarity with RTA rules and regulations is a plus.•At least one year of call center or customer service experience.
Keyskills :
Familiarity with RTA rules and regulations
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