| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : Dubai, UAE:•Manage warranty claims: Oversee all local, regional & international claim processing from submission to resolution, ensuring timely responses.•Maintain a system to track all claims and replacements for all Leclerc + Things for Kiddz claims together with the help of internal CRM FreshDesk !•Handle customer inquiries: Respond to customer queries (End consumer or retail queries coming from each key account) swiftly, providing solutions to resolve issues. Maintain a customer feedback log for service improvement.•Coordinate & Implement all Repair process: Liaise with repair centers for efficient maintenance services. Ensure all repairs meet quality standards.•Maintain service records: Record service activities and resolutions systematically, Provide regular service performance reports.•Assist with troubleshooting: Guide customers with product troubleshooting procedures.Develop quick-reference troubleshooting documents.•Provide retail training: Conduct in-depth product knowledge sessions for retail staff across all retailers primarily in UAE for Leclerc & other TFK brands. Offer ongoing training updates for new products and services.•Monitor store visits: Perform regular store audits to ensure proper product displays, discuss brand/product level actionable improvement steps.•Address retail issues: Act promptly on retail concerns, providing resolutions within set timeframes. Escalate unresolved issues to senior management.
Keyskills :
Customer service excellence Effective communication Multitasking and time management
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