| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center SupervisorJob Location : Dubai, United Arab Emirates:•Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions•Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport options, transfer files, rescheduling / cancelling classes, Driving Institute/Testing Center, such as timings, location & services•Ensure call center agents understand and comply with all call center objectives, performance standards, and policies•Assist agents regarding best practices or difficult calls•Supervise & monitor if the calls are routed to appropriate departments as per the enquiries•Monitor & maintain call logs & ensure minimizing abandoned calls•Identifying operational issues and suggesting possible improvements•Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action, if necessary•Preparing reports and analyzing data to assist management as they determine call center goals
Keyskills :
Supervisory experience
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