| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : Dubai, UAEKey Responsibilities:•Handle incoming customer inquiries and provide accurate information on products, services, and policies•Resolve customer issues promptly and professionally, ensuring a high level of satisfaction•Maintain records of customer interactions, feedback, and resolutions in the CRM system•Collaborate with other departments to address and resolve complex inquiries or complaints•Assist in customer onboarding, guiding them through service features and best practices•Proactively identify opportunities to enhance the customer experience and streamline service processes•Follow company policies and procedures to ensure compliance in all customer service activitiesRequirements:•UAE national with Family Book (required for this role)•Excellent verbal and written communication skills in Arabic and English•Previous experience in customer service or a related field is a plus•Proficient in using Microsoft Office and familiarity with CRM systems is advantageous•Strong problem-solving skills with a customer-centric approach•Ability to handle a high volume of inquiries in a professional manner
Keyskills :
Microsoft Office and familiarity with CRM systems
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