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Customer Service Representative

2.00 to 3.00 Years   Dubai, United Arab Emirates   25 Feb, 2025
Job LocationDubai, United Arab Emirates
EducationHigh school or equivalent
Salary$500 - $1,000
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

  • Identify and assess customers? needs to achieve satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Collaborate with the technical team to solve ongoing issues with a product or service.
  • - Assist customers with inquiries, complaints, orders, and returns.
  • - Manage visa processing and logistics support as needed.
  • - Oversee warehouse staff, assist with order consolidation, and manage shipping logistics.
  • - Work closely with other teams to ensure timely and accurate delivery.
  • - Maintain accurate customer records and manage multiple tasks efficiently.

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