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Customer Service Representative

1.00 to 5.00 Years   Dubai, United Arab Emirates   27 Jan, 2024
Gulf Agency Company (Dubai) L.L.C.
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryShipping
Functional AreaNot Mentioned

Job Description

A reputable private sector employer in Dubai, UAE is seeking a Customer Service Representative to join their team. The ideal candidate should have at least 1-5 years of experience in a similar role. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to customers.Responsibilities:

  1. Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner
  2. Resolving customer complaints and issues effectively and efficiently
  3. Providing accurate and detailed information to customers about company products, services, and policies
  4. Processing customer orders, refunds, and exchanges
  5. Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty
  6. Identifying and escalating priority issues to the appropriate department or supervisor
  7. Keeping accurate records of customer interactions and transactions
  8. Collaborating with cross-functional teams to improve customer service processes and procedures
  9. Maintaining a high level of product knowledge to provide expert assistance to customers
  10. Adhering to all company policies and procedures
Preferred Candidate:
  1. Excellent communication skills, both verbal and written
  2. Strong problem-solving and decision-making abilities
  3. Ability to remain calm and professional in stressful situations
  4. Exceptional attention to detail and accuracy
  5. Ability to multitask and prioritize responsibilities effectively
  6. Strong interpersonal skills and ability to work well in a team environment
  7. Proficient in Microsoft Office Suite and CRM software
  8. Ability to adapt to new technologies and processes quickly
  9. Previous experience in a customer service role is preferred
  10. Knowledge of Logistics industry and company products/services is a plus

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